We’re here to help

Our order process is conducted via Stripe Managed Payments. Stripe’s affiliate Sold Through Link, LLC is the Merchant of Record for all our orders. Stripe provides all customer service inquiries and handles returns. For questions about a charge, invoice or refund you can contact us at [email protected] or reach Stripe directly at support.link.com.

Details are set out in the Refund Policy in Part IV of our Terms of Use.

If you are unhappy with a decision or our service, e-mail [email protected] with the subject “Complaint”. We confirm receipt within two business days and aim to resolve complaints within fourteen days. If we cannot resolve your complaint, the dispute-resolution information in our Imprint applies.